Privacy Policy

Maxx Energy Limited

Effective Date: 29/04/2025
Company Number:SC844419
Registered Address: 16 Morningside Gardens, Edinburgh, EH10 5LE

1. Introduction:

At Maxx Energy Limited (“we”, “us”, “our”), we are committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our services or engage with us.

We are registered as a data controller under the Data Protection Act 2018.

2. What Information We Collect:

We may collect and process the following personal data about you:

Full name
Business name (if applicable)
Address
Telephone number
Email address
Energy usage information (e.g., gas, electricity, water consumption)
Meter Point Administration Number (MPAN) and Meter Point Reference Number (MPRN)
Payment details (for billing purposes if applicable)
Records of communications (emails, phone calls, complaints)

3. How We Use Your Information:

We use your personal data to:

Provide energy brokerage and procurement services
Manage your account and contracts with suppliers
Process and respond to your inquiries, complaints, and requests
Meet our legal and regulatory obligations (including Alternative Dispute Resolution requirements)
Improve our services and communication
Send service-related communications (e.g., updates about your energy contracts)

We will only use your personal data when we have a lawful basis to do so, including contract fulfilment, legal obligations, and legitimate interests.

4. How We Share Your Information:

We may share your information with:

Energy suppliers and utility providers to arrange contracts on your behalf
Service partners (such as metering agents) involved in delivering your energy services
Regulatory bodies or ADR providers (if required to resolve a dispute)
Professional advisors (such as legal or financial consultants)
Third parties if we are under a duty to disclose or share your data to comply with a legal obligation

We will never sell your data to third parties.

5. Data Security:

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

All staff handling personal data are trained in data protection best practices.

6. Data Retention:

We will retain your personal data only as long as necessary to:

Fulfil the purposes we collected it for
Meet legal, accounting, or reporting requirements
Resolve disputes and enforce agreements

Typically, we retain data for up to six years after your last interaction with us unless otherwise required by law.

7. Your Rights:

You have the following rights regarding your personal data:

Right to Access – Request a copy of the information we hold about you.
Right to Rectification – Request corrections to any inaccurate or incomplete data.
Right to Erasure – Request deletion of your data (in certain circumstances).
Right to Restrict Processing – Ask us to suspend processing of your data.
Right to Data Portability – Request a copy of your data to transfer elsewhere.
Right to Object – Object to processing where we rely on legitimate interests.
Right to Lodge a Complaint – With the Information Commissioner’s Office (ICO).

You can exercise these rights by contacting us (details below).

8. How to Contact Us:

If you have any questions about this Privacy Policy or want to exercise your rights, please contact:

Data Protection Officer
Maxx Energy Limited
Email: macutilities.96@icloud.com
Telephone: 07304099489

If you are not satisfied with our response, you have the right to contact the Information Commissioner’s Office (ICO) at www.ico.org.uk.

9. Changes to This Policy:

We may update this Privacy Policy from time to time.
The latest version will always be posted on our website with the updated effective date.